Privacy Policy

Company Infromation

Privacy Policy

At Empire Promotional Products, we respect and treat your privacy with complete confidentiality. Any information that you submit to us through our web site or email communications will not be sold or distributed to a third party for any marketing or business solicitation purposes.

Browsing Our Site

Visitors are encouraged to browse our site as often as possible. At no time will we ask you for any registration or information until you want to create a file of items that interest you or place an order.

The Information You Give Us

The information you submit to us is used solely for the purpose of simplifying and enhancing your shopping and ordering experience at EmpirePromos.

We will request minimal contact information consisting of your name, company name, phone, fax, e-mail address, shipping and billing address.

We recommend you submit a login password in order to simplify future shopping visits and placing orders and sample requests.

Registering will allow you to access your present and past orders, and products you save for future consideration.

E-mail Privacy

We will use your email address solely to correspond regarding accurate and timely fulfillment of your order(s) and communicating new promotional ideas, product selections, services and special offers.

You will only receive promotional e-mails if you request them when you register. You can change your e-mail preferences at anytime in your Account page.

Third Party Providers

Shipping companies, fulfillment houses and our vendors will only be supplied your information on an as needed basis to fulfill your orders. This is generally limited to shipping addresses and recipient phone numbers when required.

Credit Cards

We do not maintain a record of the credit card you submit to us for payment once all order charges are complete. Submission of your card number to the appropriate credit card company is via encrypted transmission. Each time you place an order with EmpirePromos, we will ask you for your current card information to protect the security of your card.

Terms & Conditions

Acceptance

Your submittal of an online or telephone order to Empire Promotional Products and your subsequent signature on our order acknowledgement is a conditional acceptance by Empire Promotional Products of your consent to purchase merchandise from us and confirms your acceptance of our terms and conditions of sale as set forth below. Buyer and Empire Promotional Products agree that any contract hereby entered into shall be interpreted and governed by New York State Law.

Use of Trademarks and Designs Submitted to Empire Promotional Products

Any company or individual ordering custom-imprinted merchandise Empire Promotional Products, warrants and represents that you are the sole, legal owner or licensee of all rights, including copyright, to each trademark, logo, statement, or any other intellectual property included in the design you instruct us to have imprinted on the merchandise you purchase. Furthermore you warrant that the designs you approve for reproduction are in accordance with the guidelines of the owner of said trademark or logo.

You warrant and represent that no part of the design violates or infringes upon the rights of any person or entity nor is it subject to any restriction or right of any kind or nature whatsoever which would prevent Empire Promotional Products from legally reproducing the images or text submitted.

You agree to defend, at your sole expense, any claim, suit, or proceeding brought against Empire Promotional products for reproduction of the trademarks, logo or written information you supply to us which constitutes wrongful use of any copyright, trademark, or other right of any third party. Empire Promotional Products shall not be held liable for the unauthorized, improper, or illegal use of any logo or trademark that is applied to promotional merchandise purchased from us. Further, Empire Promotional products will not accept liability for the actions of clients who have misrepresented their ownership of licenses or trademarks. Further, you agree to indemnify and hold Empire Promotional Products harmless from any loss or damage associated with any such claim, suit or proceeding.

Reproduction of Trademarks and Logos on EmpirePromos.com

All items shown on our web site containing corporate logos or registered trademarks are shown only to illustrate the logo reproduction capabilities of the companies that produce the respective merchandise displayed on our site. The illustration of any trademark on our site does not constitute any endorsement by Empire Promotional Products on behalf of the owner of said trademark or design.

Product Images Displayed on EmpirePromos.com

We warrant that we have not altered or enhanced any images shown on our web site to misrepresent the true nature of the product displayed. We strongly urge our customers to request samples of the products they are considering for purchase to ensure that the color and quality meet their requirements for distribution.

Product Consistency

We cannot guarantee that all orders purchased through Empire Promotional Products will be 100% consistent in color and material consistency. Minor variations in dye lots, and material thickness and finish are inherent to the manufacturing process. By placing your order with Empire Promotional Products you agree to accept merchandise with such reasonable manufacturing variations.

Transfer of Ownership Merchandise

EmpirePromos provides a firm ship date for your order and we recommend the most efficient and cost-effective methods to ship based upon your in hands date and destination. Our products are sold F.O.B. (freight on board) factory and are owned by the purchaser once they are picked up by the carrier.

Shipping Delays

Empire Promotional Products shall not be held responsible for delays in delivery resulting from acts of God or other circumstances beyond our control. Our specified ship dates for your order(s) are based on the representations of the factory where your merchandise is produced. We will not be held liable for any special damages or consequential claims that exceed the invoiced value of the merchandise purchased if merchandise is not shipped on the specified date or is delayed in transit.

Warranties

We warrant that all merchandise sold to you by Empire Promotional Products is free of any security interest. We shall make available all transferable warranties from the manufacturer of the merchandise available to you, the buyer. We do not express or imply any warranties as to the fitness for purpose of the merchandise you purchase from us.

Cancellation or Changes to Existing Orders

Once you have returned a signed order acknowledgment, we cannot guarantee that we will be able to make changes to or cancel your order without incurring charges. This will depend on the extent of work the producing factory has performed on your order. We will advise you in writing of any and all costs incurred prior to making changes or cancellations with the factory. You will be responsible for payment of those charges without dispute. Should you cancel your order with Empire Promotional Products prior to the commencement of production by the factory, you will be charged a processing fee of $50.00 for the work we have done to place your order into production plus proof charges if applicable.

Claims, Adjustments & Returns

Should you have any problems with your order, please contact your Account Rep at 877 477-6667 within 15 days of receipt of your merchandise. We urge you to inspect your merchandise upon arrival in order to facilitate the resolution of any claims. Do not return the merchandise to us without receiving a Return Authorization as it will be refused. If you receive a Return Authorization we will advise the correct shipping address for your return. Your Empire Account Rep will assist you in resolving your claim if your order has not been produced as requested or is defective in manufacture. Claims for merchandise damaged in transit must be resolved with the carrier.

Sales Tax

EmpirePromos is required to collect applicable sales tax in New York and sometimes in California and Florida. If your company or organization is a nonprofit, we need a copy of your tax exempt certificate. If you use promotional products for resale, we need a copy of your resale certificate. Please fax these to us at 212-268-9913.

Payment Terms

We may grant Net 30 day payment terms after reviewing your completed credit application. By placing your order with Empire Promotional Products under these terms, you agree to pay our reasonable attorney or collection fees incurred for the collection of any past due balances on your account.

Returned Checks

Any checks submitted for payment of our invoice(s) which are returned for insufficient funds will result in a charge of $50.00 to the entity to whom we issued the subject invoice(s).

Join Empire

Promotional Product Sales Careers

Empire Promotional Products is a leading distributor of promotional products. For over 20 years we have been providing promotional items, gifts and specialty product solutions to the corporate marketplace. Due to our continued Internet expansion, we have positions for experienced promotional product sales executives to develop new accounts at our Midtown Manhattan office.