Services & How To Order
| Ordering from Empire
is easy!
Simply give us the basic information (by phone or e-mail) and we'll do the rest. |
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| Your Account Rep will check availability, review your art, and fax or e-mail an acknowledgment with all the details of your order including a total price. Once you arrange for payment, your order will be placed into production. | |
Artwork |
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At Empire we make ordering of promotional products
as easy as possible. After you have chosen the product(s) you want
to order, simply e-mail your artwork to us and we'll let you know
if we can use it as is or if it requires revisions by our art department. |
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What if I don't have artwork? |
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| We can assist you in creating artwork or making
your logo ready for imprinting. Simply fax us a copy of your logo and
type style that you prefer and we'll take it from there. Artwork services
are billed at $35.00 per hour. If that is necessary, we will let you
know before proceeding. |
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I have artwork but I'm not sure
if it's usable |
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| The preferred format for your artwork is original
vector art saved in EPS format with all designs and fonts turned to
outlines. If you don't have this, we can create it for you from the
artwork you do have. |
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Preferred Formats |
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| Adobe Illustrator® (file extension .ai or .eps) Adobe Photoshop® (file extension .eps) |
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File Types That May Be Acceptable |
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| Corel Draw® * IBM-PC only (file extension .cdr) (All text converted to outline) Macromedia Freehand® (file extension .fh) (All text converted to outline) Jpegs (.jpg), Pdfs (.pdf). Bitmaps (.bmp), Tiffs (.tif), Giffs (.gif) may be acceptable for One Color imprints provided they are at the same size or larger than the desired imprint size. They must be at 300 dpi resolution or higher. |
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How do I send you my artwork? |
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| Send us a CD or camera ready black and white reproduction of your
artwork. We'll take it from there. Please call us at 877 4PROMOS if
you have any questions. Empire Promotional Products 231 W. 29th Street Suite 205 New York, NY 10001 |
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Special Color Matches - PMS
Matches |
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| PMS is an abbreviation for Pantone Matching
System™. These are numbered swatches similar to paint chips. Art departments
and manufacturers worldwide work from these PMS numbers. Since we are
printing on many different types of surfaces and surface colors (black,
blue, yellow, orange, etc.) exact PMS matches are not guaranteed. Most
of our factories charge for PMS matches. Please inquire for charges
on the item(s) you are ordering. |
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| Samples & Proofs |
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Sample Request Policy |
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| We want you to be pleased with the products
you order from Empirepromos and recommend that you order samples of
products you are interested in purchasing.
We are happy to provide your business or
organization a beginning sample allowance of up to $7.00 plus one
$5.00 ground shipping charge. (Sample prices are in the second to
the left column of the price grid.) Your first no charge sample includes
ground shipping from any U.S. location. There is an additional $5.00
shipping charge for each additional sample after the first. Expedited
shipping for most items is available as follows: Overnight, $15.00,
2nd Day, $12.00, 3 Day, $8.00. Samples that are heavy or bulky, or
samples from Canada, will be charged a higher amount.
If your samples and ground freight total
more than $12.00, an account rep will call you to arrange payment.
As you become a frequent Empire client,
your no charge sample and shipping limit will expand.
*No charge samples are at the discretion
of Empire. Please be sure that your future order will meet our minimum
order policy before requesting samples.
You can call us at 1 877 4PROMOS (1-877-477-6667)
if you have any questions or would like to speak with an Account Rep.
We look forward to working with you! |
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Virtual or Paper Proofs |
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| Our in-house art department will prepare your
art for production. Your order acknowledgment will include a virtual
or faxed paper proof confirming the imprint that will appear on your
order. Once you approve, your order can be placed into production. |
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Product Proofs |
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| Empire can furnish an actual product with your
requested imprint, for your approval before production. Product proofs
usually cost about $50.00 plus the costs of the item, set up charges,
PMS matches and shipping. Additional production time is generally between
two to ten working days. |
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| Possible Additional
Charges |
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Artwork Charges |
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| Empire will provide up to a half an hour of
free art time to prepare your art for production. After the first half
hour, there is a $35.00 per hour charge. If that is necessary, we will
let you know before proceeding. |
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Imprint Charges |
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| Imprint methods other than the standard process
listed for that item may usually incur additional charges. Please call
for a quote and/or recommendation of the best process available for
your logo on that product. |
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Copy Charges |
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| Imprint changes within a production run are
available. Please call for a quote |
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Ink Charges |
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| Imprint color changes within a production run
are available. Please call for a quote. |
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Drop Shipments |
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| Empire can ship your order to more than one
location. Please call for additional charges. |
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Split Shipments |
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| If you wish to schedule shipment of your order
over a specified time period, please call for a quote. |
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Sales Tax |
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| Empire is required to collect sales tax in
New York, Texas and sometimes in California. If your company or organization
is a nonprofit, we need a copy of your tax exempt certificate. If you
use promotional products for resale, we need a copy of your resale certificate.
Please fax these to us at 212.268.9913.
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| Rush Service |
|
Most products throughout the site are available
in less than the Normal Production Time. Call us at 877 4PROMOS (877-477-6667) and let us know which product
you are interested in and the date you need the order in hand. Your
account rep will verify the rush options available and advise you of
any additional charges and priority shipping rates, if required. |
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| Quantity Discounts |
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| Discounted pricing may be available for products
ordered in quantities higher than the last listed price column. Please
call for a quote. Also, see below for overseas options. |
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| Overseas Resources |
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| Over the 20+ years we have been serving the
promotional products marketplace, Empire has developed worldwide resources
for manufacturing overseas. This enables us to offer reduced pricing
and fully customized products. Availability is subject to quantity minimums
and extended production time. Dollar amount minimums for overseas orders
are usually $2500 and up. Production time varies from 60-120 days. Please
call us at 877 4PROMOS (877-477-6667) if you would like us to put our overseas resources to work for you.
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| Shipping Methods
& Details |
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| We make all the arrangements to be sure your
products arrive where and when you need them. However, we cannot be
responsible for inclement weather, national disasters, customs delays
and other unusual circumstances beyond everyone's control. Empire's products are sold F.O.B. (freight
on board) factory. The goods are owned by the purchaser once they are
picked up by the carrier. Empire provides a firm ship date for your
order and we are happy to recommend the best shipping options and make
the arrangements. Please call us
at 877 4PROMOS for special assistance if you need drop shipments (orders
being shipped to different locations), split shipments (orders being
shipped at different times) or international shipments. Empire
will ship your order using our account and invoice the freight charges
including insurance at full value, at published rates. We will also
ship using your account number, if you prefer. If you choose to use
your own account, you are responsible for the insurance, and the shipment
belongs to you once it leaves our factory. Some factories add a shipping
and handling charge for each carton shipped under your account number.
We will advise you of these charges before final processing of your
order. If the shipment is lost or damaged, you are responsible for negotiating
with the carrier for reimbursement and your company will still be responsible
for the full amount of your our invoice. | |
UPS and Federal Express |
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| UPS Ground is usually the most cost effective
way to ship promotional items. In cases of high volume orders, trucking
alternatives will be given. Within the continental US, shipping time
is from one to five days via UPS Ground depending upon where the packages
originate and their ultimate destination. Other options available at additional cost are UPS Sonic Air, Next Day Air, Early AM, Next Day Air, Next Day Air Saver, 2nd Day Air AM, 2nd Day Air, 3 Day Select and Worldwide Express Plus, Federal Express Same Day, First Overnight, Priority Overnight, Standard Overnight, Two Day, Three Day Saver, Ground, and Home Delivery. |
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| Calculating Total
Costs |
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| Empire will forward you an itemized acknowledgment
with all costs of your order before placing it into production. The
following additional charges may be involved when producing your custom
products and packaging and shipping them to your specifications: | |
Under/Overs |
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| During the imprinting process, products may
be discarded that do not meet our factories' high standards. Some factories
run extras to be sure to have enough properly imprinted pieces to fill
the order. We invoice for the exact quantity shipped. Usually the range
is between 5% under and 5% over, but for certain products it can be
10% or higher. Empire will adjust your invoice or credit your account
or charge card after your order ships for the exact quantity shipped
to you. Please be sure to order a large enough quantity so that if there
is an under shipment, you will have enough products for your program.
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Packaging Requirements |
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| Gift boxes, mailers, gift wrapping and other
special packaging options are available. Please call for a quote. |
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PMS Matches |
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| PMS match charges apply each time the order
is produced. PMS matching charges generally range from $35.00 to $75.00.
Since we are printing on many different types of surfaces (canvas, plastic,
rubber, etc.) and on many different surface colors (black, yellow, orange,
etc.) exact PMS matches are not guaranteed. |
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Art Charges |
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| If your artwork requires revision to make it
suitable for reproduction, artwork charges are billed at $35.00 per
hour. If that is necessary, we will let you know before proceeding.
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Imprint Charges |
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| Imprint methods other than the standard process
listed for that item may usually incur additional charges. Please call
for a quote and/or recommendation of the best process available for
your logo on that product. |
|
Copy Changes |
|
| Imprint changes within a production run are
available. Please call for a quote. |
|
Ink Changes |
|
| Imprint color changes within a production run
are available. Please call for a quote. |
|
Drop Shipments |
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| Empire can ship your order to more than one
location. Please call for additional charges. |
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Split Shipments |
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| If you wish to schedule shipment of your order
over a specified time period, please call for a quote. |
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Rush Service |
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| For orders that need to be shipped in shorter
than the listed production time, please call to see what options are
available and if there are additional charges. |
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Sales Tax |
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| Empire is required to collect sales tax in
New York, Texas and sometimes in California. If your company or organization
is a nonprofit, we need a copy of your tax exempt certificate. If you
use promotional products for resale, we need a copy of your resale certificate.
Please fax these to us at 212.268.9913.
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Shipping Costs |
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| Empire's products are sold F.O.B. (freight
on board) factory. The goods are owned by the purchaser once they are
picked up by the carrier. See Shipping Information for a more detailed
description of shipping options. |
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| Payment Methods |
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| Major credit cards, money orders, certified
checks or wire transfers are acceptable. If you wish to establish credit
at Empire, please click here for a credit application. It will take
two to three business days for Empire to review the application. Upon
satisfactory review, a line of credit will be established. |
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Most first time orders are paid by credit card
to facilitate prompt order placement. |
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| Privacy Policy |
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Browsing our Site |
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| Visitors are encouraged to browse our site
as often as possible. At no time will we ask you for any registration
or information, until you request a sample or place an order. |
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The Information You Give Us |
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| Visitors are encouraged to browse our site as often as possible. At no time will we ask you for any registration or information, until you request a sample or place an order. |
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| • We will request minimal contact information consisting of your name, company name, phone, fax, email address, and shipping and billing address. • We will recommend that you submit a login password in order to simplify future shopping visits, placement of orders and sample requests. Logging in allows us to create "Cookies" which enables us to recognize you as a returning customer. • As new technologies become available, registering will allow you to access your present and past orders, and products you save for future consideration. |
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E-mail Privacy |
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| We will use your email address solely for the
following purposes: |
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| If you do not wish to receive any information
other than that which is pertinent to your order(s) check the box provided
on the Sign Up page or in My Account |
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Third Party Providers |
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| Shipping companies, fulfillment houses and
our vendors will only be supplied your information on an as needed basis
to fulfill your orders. This is generally limited to shipping addresses
and recipient phone numbers when required. |
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Credit Cards |
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| We do not maintain a record of the credit card
you submit to us for payment once all order charges are complete. Submission
of your card number to the appropriate credit card company is via encrypted
transmission. Each time you place an order with Empire, we will ask
you for your current card information, to protect the security of your
card. |
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| Terms and Conditions |
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Acceptance |
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| Your submittal of an on-line or telephone order
to Empire Promotional Products and your subsequent signature on our
order acknowledgement is a conditional acceptance by Empire Promotional
Products of your consent to purchase merchandise from us and confirms
your acceptance of our terms and conditions of sale as set forth below.
Buyer and Empire Promotional Products agree that any contract hereby
entered into shall be interpreted and governed by New York State Law.
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Use of Trademarks and Designs submitted
to Empire Promotional Products |
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| Any company or individual ordering custom-imprinted
merchandise Empire Promotional Products, warrants and represents that
you are the sole, legal owner or licensee of all rights, including copyright,
to each trademark, logo, statement, or any other intellectual property
included in the design you instruct us to have imprinted on the merchandise
you purchase. Furthermore you warrant that the designs you approve for
reproduction are in accordance with the guidelines of the owner of said
trademark or logo. You warrant and represent
that no part of the design violates or infringes upon the rights of
any person or entity nor is it subject to any restriction or right of
any kind or nature whatsoever which would prevent Empire Promotional
Products from legally reproducing the images or text submitted.
You agree to defend, at your sole expense,
any claim, suit, or proceeding brought against Empire Promotional products
for reproduction of the trademarks, logo or written information you
supply to us which constitutes wrongful use of any copyright, trademark,
or other right of any third party. Empire promotional Products shall
not be held liable for the unauthorized, improper, or illegal use of
any logo or trademark that is applied to promotional merchandise purchased
from us. Further, Empire Promotional products will not accept liability
for the actions of clients who have misrepresented their ownership of
licenses or trademarks. Further, you agree to indemnify and hold Empire
promotional Products harmless from any loss or damage associated with
any such claim, suit or proceeding. |
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Reproduction of Trademarks and Logos on
Our Web Site |
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| All items shown on our web site containing
corporate logos or registered trademarks are shown only to illustrate
the logo reproduction capabilities of the companies that produce the
respective merchandise displayed on our site. The illustration of any
trademark on our site does not constitute any endorsement by Empire
Promotional Products on behalf of the owner of said trademark or design.
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Product Images Displayed on our Web Site |
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| We warrant that we have not altered or enhanced
any images shown on our web site to misrepresent the true nature of
the product displayed. We strongly urge our customers to request samples
of the products they are considering for purchase to ensure that the
color and quality meet their requirements for distribution. |
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Product Consistency |
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| We cannot guarantee that all orders purchased
through Empire Promotional Products will be 100% consistent in color
and material consistency. Minor variations in dye lots, and material
thickness and finish are inherent to the manufacturing process. By placing
your order with Empire Promotional Products you agree to accept merchandise
with such reasonable manufacturing variations. |
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| Site Pricing |
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| While we make best efforts to keep our site
up to date, from time to time actual market conditions may change the
price of a product. We reserve the right to change prices on the site
at anytime. If a site price is incorrect on an item that you ordered,
we will contact you immediately with the most updated price or help
you choose a different item that is within your budget. |
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Transfer of Ownership Merchandise |
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| Empire provides a firm ship date for your order
and we recommend the most efficient and cost-effective methods to ship
based upon your in hands date and destination. Our products are sold
F.O.B. (freight on board) factory and are owned by the purchaser once
they are picked up by the carrier. |
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Shipping Delays |
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| Empire Promotional Products shall not be held
responsible for delays in delivery resulting from acts of God or other
circumstances beyond our control. Our specified ship dates for your
order(s) are based on the representations of the factory where your
merchandise is produced. We will not be held liable for any special
damages or consequential claims that exceed the invoiced value of the
merchandise purchased if merchandise is not shipped on the specified
date or is delayed in transit. |
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Warranties |
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| We warrant that all merchandise sold to you
by Empire Promotional Products is free of any security interest. We
shall make available all transferable warranties from the manufacturer
of the merchandise available to you, the buyer. We do not express or
imply any warranties as to the fitness for purpose of the merchandise
you purchase from us. |
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Cancellation or Changes to Existing Orders |
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| Once you have returned a signed order acknowledgment,
we cannot guarantee that we will be able to make changes to or cancel
your order without incurring charges. This will depend on the extent
of work the producing factory has performed on your order. We will advise
you in writing of any and all costs incurred prior to making changes
or cancellations with the factory. You will be responsible for payment
of those charges without dispute. Should you cancel your order with
Empire Promotional Products prior to the commencement of production
by the factory, you will be charged a processing fee of $50.00 for the
work we have done to place your order into production plus proof charges
if applicable. |
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Under/Overs |
|
| During the imprinting process, products may
be discarded that do not meet our factories' high standards. Some factories
run extras to be sure to have enough properly imprinted pieces to fill
the order. We invoice for the exact quantity shipped. Usually the range
is between 5% under and 5% over, but for certain products it can be
10% or higher. Empire will adjust your invoice or credit your account
or charge card after your order ships for the exact quantity shipped
to you. Please be sure to order a large enough quantity so that if there
is an under shipment, you will have enough products for your program.
|
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Claims, Adjustments & Returns |
|
| Should you have any problems with your order,
please contact your Empire Account Rep at (877) 4-PROMOS (877-477-6667)
within 15 days of receipt of your merchandise. We urge you to inspect
your merchandise upon arrival in order to facilitate the resolution
of any claims. Do not return the merchandise to us without receiving
a Return Authorization as it will be refused. If you receive a Return
Authorization we will advise the correct shipping address for your return.
Your Empire Account Rep. will assist you in resolving your claim if
your order has not been produced as requested or is defective in manufacture.
Claims for merchandise damaged in transit must be resolved with the
carrier. |
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Sales Tax |
|
| Empire is required to collect applicable sales
tax in New York, Texas and sometimes in California. If your company
or organization is a nonprofit, we need a copy of your tax exempt certificate.
If you use promotional products for resale, we need a copy of your resale
certificate. Please fax these to us at 212.268.9913.
|
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Payment Terms |
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| We may grant Net 30 day payment terms after
reviewing your completed credit application. By placing your order with
Empire under these terms, you agree to pay our reasonable attorney or
collection fees incurred for the collection of any past due balances
on your account. |
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Returned Checks |
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| Any checks submitted for payment of our invoice(s)
which are returned for insufficient funds will result in a charge of
$50.00 to the entity to whom we issued the subject invoice(s). |
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| Testimonials |
|
Here's what our clients say about our service: |
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Gwendolyn Williams, Oracle Corporation |
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| Everything was beautiful. I thank you once
again for your patience and understanding! |
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Nicole Pilla, Bristol-Myers Squibb |
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| Hi Carol, Just to let you know, that everything turned out awesome! You guys did a fabulous job! Everyone was just thrilled!!!! Your customer service was exceptional! Thank you so much for your fast turn around. All of your hard work was truly appreciated. I definitely look forward to doing business with you again. I have already started giving out your web site to my colleagues! |
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Lauren Foster, The Israeli Consulate |
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| Hi Fran, I wanted to tell you that we received the bandanas on Tuesday; they look absolutely beautiful. We're very pleased with the end product, and with how easy it was to work with you. Thank you so much for all your kind assistance. We look forward to working with you again in the future. If you have an additional bill for us for the change in design, please forward it to me so I can turn it |
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Bonnie Sonnenshein, DesignTex |
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| Dear Carol, Thank you so much for the Orrefors bowl! It's lovely! More than that…thanks for being the kind of supplier that made me look good on my new job! Happy Holidays! Love, Bonnie |
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Victoria Viola, Citibank, N.A. |
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| Dear Carol, Just a little note to thank you for the terrific job you did on the "Citibank PromoPower Catalog." As you know, the program is a major success. It has been running for 3 years without a hitch, and thanks to you, has alleviated my staff's involvement and the amount of time needed to satisfy Citibank's premiums and merchandising needs. Keep up the great work! |
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American Express Francesca Terrel |
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| Enclosed are your samples. Thanks again for
a wonderful job on the key chains! I look forward to working with you
again in the future. |
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Martha Loomis |
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| Here are your samples. Thank you for all of
your help. The gifts were a big hit. It has been a pleasure working
with you. |
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Jo V. Policarpio, Kravet, Inc. |
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| Your customer service is excellent. |
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Judy Lawten, Medivance, Inc. |
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| Thanks for such great service! |
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Alan L. Kramer, CPA, Kramer Executive Resources,
Inc. |
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| Your customer service people are always on
the ball and make sure the orders we receive are done correctly and
on-time. I wish all of the people we deal with were as terrific! www.kramerexec.com |
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